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Latest news and updates from Jemo
January 15, 2025
10 Essential Customer Retention Strategies for 2025
Discover 10 powerful customer retention strategies to boost loyalty and reduce churn. Learn expert tips and practical examples to keep your customers happy.
July 25, 2025
How to Improve Chatbot Resolution: 4 Steps to Boost Bot FCR by 15-20 Points
Chatbot resolution rises 15–20 points when teams improve intent detection, update bot answers weekly, and fix unresolved intents—see steps, tactics, and benchmarks.
July 24, 2025
Best AI Analytics Add-On for Zendesk 2025: Complete Comparison Guide
The best AI analytics add-on for Zendesk turns raw ticket data into actionable insights that lift CSAT by 40%, cut handle time by 27%, and prove ROI within 30 days. Compare top 5 options.
July 10, 2025
Customer Support Analytics: Definition, Benefits & How to Act on Insights in Minutes
Customer Support Analytics is the practice of mining every chat, email and ticket for patterns you can see, fix and prove. Learn how AI turns insights into instant fixes.