Analyse every support ticket.
Auto-write help docs
and train your AI support bot.
Jemo improves CX resolution rates and CSAT by spotting patterns, auto-drafting the fix and reporting the impact.
Get more out of your existing live chat solution
Life before Jemo
Repetitive questions, chat bot hallucinations and stale help docs
- Answering the same questions every day
- Playing catch-up with help docs
- AI chat bot hallucinations
- Surface-level metrics with no why or how to fix
Life after Jemo
More ticket deflections, happier customers and less admin headache
- Improved self-serve resolutions
- Auto-generate help docs based on knowledge gaps
- Improved chat bot resolutions
- Detailed suggestions and automated next steps
Go from scattered support analytics to prioritised, automated actions
Discover hidden patterns
Jemo reports on customer sentiment by topic, uncovers feature and bug trends through sentiment clustering, and audits your AI chat bot performance.
Fix gaps
Jemo's AI help-doc automation drafts help docs and chat bot snippets, running them through duplicate article detection and optimizing for AI readability.
Prove impact
Jemo shares auto-digests that report on ticket deflection rate, CX performance over time and recommendations to improve.
One-click connect with your customer support tool
Jemo connects with your support tool and provides insights right away, no custom setup required. More data sources soon.
Receive always-on insights and suggestions
Uncover non-obvious insights from support interactions, detect gaps in your knowledge base, and receive suggestions to generate help docs, improve chat bot resolutions and the customer experience.
Automatically generate help docs to improve knowledge gaps
Jemo will generate new help docs based on repeated themes in customer conversations to improve future resolutions and ensure chat bots are trained on up-to-date information.
Plus, other features that make CX life much easier
From foundational features to flexible controls, Jemo also covers the CX basics so your team can move fast, stay organized, and scale.
Resolution tracking
Monitor your team's resolution rates and identify improvement opportunities with churn-risk signals.
Audit your chat bot
Report on where your chat bot fails and get suggestions on how to improve.
Workflow automation
Automate repetitive tasks and streamline your support processes.
Knowledge-base hygiene
Duplication and stale content checks with suggestions to improve your help-doc cleanup.
Smart priorisation
Priority scores based on confidence, impact and frequency so your time isn't wasted.
Data security
Enterprise-grade security to protect your customer data and conversations.
Frequently asked questions
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