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Customer Support Analytics & Automation

Analyse every support ticket.
Auto-write help docs
and train your AI support bot.

Jemo improves CX resolution rates and CSAT by spotting patterns, auto-drafting the fix and reporting the impact.

Get more out of your existing live chat solution

Life before Jemo

Repetitive questions, chat bot hallucinations and stale help docs

  • Answering the same questions every day
  • Playing catch-up with help docs
  • AI chat bot hallucinations
  • Surface-level metrics with no why or how to fix
VS.

Life after Jemo

More ticket deflections, happier customers and less admin headache

  • Improved self-serve resolutions
  • Auto-generate help docs based on knowledge gaps
  • Improved chat bot resolutions
  • Detailed suggestions and automated next steps

Go from scattered support analytics to prioritised, automated actions

Discover hidden patterns

Jemo reports on customer sentiment by topic, uncovers feature and bug trends through sentiment clustering, and audits your AI chat bot performance.

Fix gaps

Jemo's AI help-doc automation drafts help docs and chat bot snippets, running them through duplicate article detection and optimizing for AI readability.

Prove impact

Jemo shares auto-digests that report on ticket deflection rate, CX performance over time and recommendations to improve.

One-click connect with your customer support tool

Jemo connects with your support tool and provides insights right away, no custom setup required. More data sources soon.

IntercomCrispZendeskSlackHelp Scout
One-click connect with your customer support tool interface

Receive always-on insights and suggestions

Uncover non-obvious insights from support interactions, detect gaps in your knowledge base, and receive suggestions to generate help docs, improve chat bot resolutions and the customer experience.

Automated summaries
Filter by rep
Filter by topic
Priority scores
Drill-downs
Doc generation
Receive always-on insights and suggestions interface

Automatically generate help docs to improve knowledge gaps

Jemo will generate new help docs based on repeated themes in customer conversations to improve future resolutions and ensure chat bots are trained on up-to-date information.

Edit with AI
Rich editor
Duplicate checks
Optimal structure
Automatically generate help docs to improve knowledge gaps interface

Plus, other features that make CX life much easier

From foundational features to flexible controls, Jemo also covers the CX basics so your team can move fast, stay organized, and scale.

Resolution tracking

Monitor your team's resolution rates and identify improvement opportunities with churn-risk signals.

Audit your chat bot

Report on where your chat bot fails and get suggestions on how to improve.

Workflow automation

Automate repetitive tasks and streamline your support processes.

Knowledge-base hygiene

Duplication and stale content checks with suggestions to improve your help-doc cleanup.

Smart priorisation

Priority scores based on confidence, impact and frequency so your time isn't wasted.

Data security

Enterprise-grade security to protect your customer data and conversations.

Frequently asked questions

Question not answered? We'll help you via live chat.